Last updated: September 17, 2026
Due to the immediate delivery nature of our digital Service, subscription fees are generally non-refundable except as outlined below. This refund policy is incorporated by reference into our Terms of Service.
Payment processor: All payments for the Service are processed by Waffo Pancake, our PCI-DSS compliant payment processor and Merchant of Record (MoR). Creem is our backup payment channel. Refunds are issued to the original payment method regardless of which channel processed the charge, and the timelines below apply identically to both.
First-time subscribers may request a full refund within 7 days of their first charge, provided their usage does not exceed 10 AI parses.
If you were charged multiple times for the same transaction due to a billing error, you will receive a full refund for the duplicate charges.
If the Service experiences an interruption exceeding 72 hours due to reasons attributable to us, you are eligible for a pro-rata refund or service credit.
Where applicable law grants cancellation or refund rights (e.g., EU/UK 14-day cooling-off period), such rights are preserved and honored.
To request a refund, please contact us at refunds@aitaskmind.xyz with:
We will confirm receipt within 2 business days and process eligible refunds within 5-10 business days. Refunds will be credited to your original payment method.
If you believe a charge is in error, please contact us at billing@aitaskmind.xyz before contacting your bank or credit card issuer. We commit to: